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Payment Assistance for Federal Employees

We are here to help our customers impacted by the government shutdown.

If you are a government employee furloughed or working without pay, we are here to help. Please contact our Special Servicing Team at 1-866-866-7916, option 1.

My Loan Center

My Loan Center is our new, SECURE document portal that lets you send, receive and sign documents associated with your loan application. You won’t have to send documents via fax, or wait for a package to arrive in the mail.

If your loan application is eligible to be part of My Loan Center*, you will be able to access your information by responding to the My Loan Center email we send you, or by clicking on the link below. If you have not previously set up your password for My Loan Center, you will be asked to answer a few security questions and create a password. (Note: When you click the link, you will be leaving the Third Federal website.)

My Loan Center(Opens in a new window)

*My Loan Center is not available to all mortgage and home equity application customers.  Your loan officer will let you know if you will receive your loan documents electronically.

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